Documentation

Tickets Overview

Tickets

Tickets are used to track infrastructure issues, incidents, and tasks within Infra0. They are organized by project and workspace.

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Note: The Tickets feature must be enabled by your administrator. If you do not see the Tickets menu item, this feature may be disabled in your environment.

Accessing Tickets

Click 'Tickets' in the left sidebar
View tickets by project or as a flat list of all tickets

Tickets Page Views

1
Projects View: See all projects and expand to view workspaces and their tickets
2
Tickets View: Flat table of all tickets across all projects

Ticket Table Columns

ID: Unique ticket identifier
Title: Short description of the issue
Resource Type: The type of cloud resource involved (e.g., EC2, S3, VNet)
Status: Current status (Open, In Progress, Resolved, Closed)
Priority: Urgency level (Low, Medium, High)
Owner: Team member responsible for resolving the ticket
Created At: When the ticket was created
Cost ($): Estimated or actual cost impact of this issue

Creating a Ticket

1
Click the 'New Ticket' or 'Create Ticket' button
2
Fill in:
3
Click 'Create'

Managing Tickets

Update status as work progresses
Reassign owner as needed
Add comments or notes to provide updates
Close the ticket when the issue is resolved

Filtering and Searching

Search by ticket title or ID
Filter by status, priority, owner, or resource type
Sort by any column in the table